Returns Policy

After receiving your parcel (purchased on if you are not 100% happy with your purchase simply send it back and we will be more than happy to issue you a refund or exchange. Please return the item(s) with all original packaging and accompanied by your proof of purchase within 14 days of invoice date. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or replacement. Goods must be returned in the condition they where received. Items damaged or mistreated through wear and tear cannot be refunded or replaced. Please allow 7 days for your return to be processed, if you request a refund it will be applied to the original card used to place your order. Please post any returns to the address below:

Houston Homewares
40 Market Street Strabane
Co. Tyrone
BT82 8BH

Alternatively you can return unsuitable items purchased on in our Strabane store.

Please ensure that items returned to us are securely packaged as we will not accept liability for items lost or damaged in transit for return or exchange. We recommend when posting any items back to us to do so via recorded delivery/special delivery and to obtain a receipt for your records. You are responsible for returning the item back to us and also for the return postage cost.
Please note this refund policy only applies to orders placed through our website and does not apply to items purchased in our Strabane store.